(954) 532-8151
KanderBooks LLC respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, create an account, purchase or download our digital products, use our templates, contact us for support, or use KanderBooks Bank Sync.
Privacy Policy
KanderBooks LLC (“KanderBooks,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, create an account, purchase or use our templates, use our services, use Bank Sync, contact us, or otherwise interact with KanderBooks.
This Privacy Policy applies to information collected through https://kanderbooks.com/ and related KanderBooks websites, digital products, templates, tools, downloads, account features, support services, and Bank Sync services.
This Privacy Policy applies only to KanderBooks LLC. Nothing in this Privacy Policy creates personal liability for KanderBooks LLC’s owners, members, managers, officers, employees, contractors, agents, or representatives.
By using KanderBooks websites, products, services, downloads, templates, tools, or Bank Sync features, you agree to the practices described in this Privacy Policy.
1. Information We Collect
KanderBooks may collect information you provide directly to us, information collected automatically when you use our website, and information received from third-party service providers when you choose to use certain features.
Information we may collect includes:
- Name
- Email address
- Phone number
- Billing information
- Shipping or mailing information, if applicable
- Account login information
- Purchase history
- Download history
- License or product access information
- Customer support messages
- Website usage data
- Device, browser, and IP address information
- Payment status information
- Information needed to provide digital products, templates, licenses, support, and account services
- Bank Sync information when you choose to connect a supported bank or credit card account through Plaid
KanderBooks does not intentionally collect more information than is reasonably needed to provide our website, products, services, support, security, billing, compliance, and customer account features.
2. How We Use Information
KanderBooks may use information to:
- Provide access to purchased products, templates, downloads, and tools
- Manage customer accounts
- Process orders and payments
- Deliver digital products
- Provide customer support
- Manage licenses, downloads, and account access
- Operate and improve the KanderBooks website
- Protect against fraud, abuse, unauthorized access, and security risks
- Send service-related notices
- Respond to customer questions and requests
- Maintain business, tax, accounting, compliance, and legal records
- Provide Bank Sync services when a customer chooses to use Bank Sync
- Generate CSV or Excel exports requested by customers
- Enforce KanderBooks terms, licenses, agreements, and policies
3. Service Providers and Third Parties
KanderBooks may share information with trusted service providers that help us operate our website, provide products and services, process payments, manage customer accounts, provide Bank Sync, protect security, send communications, provide customer support, comply with legal obligations, and maintain business operations.
These service providers may include, as applicable:
- Website hosting providers
- Payment processors
- WooCommerce or ecommerce tools
- Licensing tools
- Email providers
- Security and monitoring tools
- Backup providers
- Analytics tools
- Customer support tools
- Professional advisors
- Plaid for Bank Sync
- Other technology providers needed to operate KanderBooks services
KanderBooks does not sell Plaid-sourced financial account or transaction data. KanderBooks does not share Plaid-sourced financial data with unrelated third parties for their own marketing purposes.
4. Bank Sync and Plaid
KanderBooks offers an optional Bank Sync feature that allows customers to connect supported bank and credit card accounts to their KanderBooks account. KanderBooks uses Plaid Inc. (“Plaid”) to help securely connect supported financial accounts.
When you choose to use Bank Sync, you will be directed through Plaid Link to select your financial institution, authenticate with that institution, and authorize the financial data you want to share with KanderBooks.
KanderBooks does not collect, receive, or store your bank login username or password. Bank authentication is handled through Plaid Link and/or your financial institution.
By using Bank Sync, you authorize Plaid and your financial institution to share selected financial account information with KanderBooks for the purpose of helping you import, review, categorize, display, and export your own financial transaction data.
Bank Sync is optional. You may continue using KanderBooks templates manually without connecting a bank or credit card account.
5. Financial Data We May Receive Through Plaid
Depending on the accounts you connect and the permissions you authorize, KanderBooks may receive financial account and transaction information such as:
- Financial institution name
- Account name
- Account type or subtype
- Masked account number, such as the last four digits
- Transaction date
- Merchant name or transaction description
- Transaction amount
- Transaction category
- Pending or posted transaction status
- Account connection status
- Transaction sync status
- Export records related to Bank Sync
KanderBooks uses this information only to provide Bank Sync features, including displaying connected accounts, importing transactions, categorizing transactions, exporting CSV or Excel files, helping customers use KanderBooks budgeting and financial templates, maintaining connection status, troubleshooting sync issues, and providing customer support related to Bank Sync.
If KanderBooks later enables additional Plaid products, such as credit card liability information, KanderBooks may receive additional user-authorized account information only after the customer authorizes that access through Plaid.
6. How KanderBooks Uses Bank Sync Data
KanderBooks uses Bank Sync data to:
- Import user-authorized transaction history
- Display synced transactions inside the KanderBooks Bank Sync page
- Export transaction data into CSV or Excel format
- Help customers use the KanderBooks Financial Command Center workbook
- Categorize spending for budgeting and expense tracking
- Maintain connection status and sync diagnostics
- Provide customer support related to Bank Sync
- Protect against fraud, abuse, unauthorized access, and technical errors
- Maintain records needed for legal, billing, compliance, support, and security purposes
KanderBooks does not use Plaid-sourced financial data to make lending, underwriting, credit, insurance, employment, housing, tenant screening, or eligibility decisions.
7. What KanderBooks Does Not Do With Bank Sync Data
KanderBooks does not:
- Collect or store your bank login credentials
- Sell your financial account or transaction data
- Use your bank transaction data for advertising
- Initiate payments or money movement from your connected accounts
- Make lending, underwriting, credit, insurance, employment, housing, tenant screening, or eligibility decisions
- Share your Plaid-sourced financial data with unrelated third parties for their own marketing purposes
8. Consent and Account Connection
Bank Sync is optional. You must choose to connect a bank or credit card account before KanderBooks receives Plaid-sourced financial data.
When you connect an account, Plaid may show you the types of financial data being requested and the reason for the request. You may choose which supported accounts to connect. If you do not want KanderBooks to receive financial account or transaction data, do not connect an account through Bank Sync.
You may disconnect a connected bank or credit card account at any time from your KanderBooks Bank Sync page.
9. Bank Sync Data Retention and Deletion
KanderBooks retains Plaid-synced bank account and transaction data only for as long as needed to provide Bank Sync, support customer-requested exports, maintain account connection records, provide customer support, troubleshoot sync issues, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud or abuse, and maintain business records.
If your Bank Sync subscription, license, or access ends, KanderBooks may disable Bank Sync access. Unless deletion is requested earlier, KanderBooks may retain inactive Bank Sync data for up to 365 days for support, troubleshooting, export access, billing review, compliance, fraud prevention, dispute resolution, or legal purposes.
You may disconnect a connected bank or credit card account from your KanderBooks Bank Sync page. When you disconnect an account, KanderBooks will attempt to remove the connection from Plaid, deactivate the stored connection, and stop future transaction syncing for that connection.
You may request deletion of synced Bank Sync data by using the delete controls available inside your KanderBooks account or by contacting KanderBooks support. When synced bank data is deleted, KanderBooks removes active connection records, account records, synced transaction records, and related sync data from the active production system, subject to limited retention where required for legal, security, fraud prevention, billing, dispute resolution, compliance, backup, or audit purposes.
Deleted data may remain temporarily in backups, logs, or security records until those backups or logs are replaced or expire through normal retention cycles.
10. Plaid Data Controls
You may also be able to manage or delete certain data held by Plaid through Plaid’s consumer tools, including Plaid Portal or Plaid’s data request process. These tools are operated by Plaid and are separate from KanderBooks.
Deleting your data from Plaid may affect your ability to continue using Bank Sync or other Plaid-powered services.
If you disconnect a financial account from KanderBooks, KanderBooks will attempt to remove the related Plaid connection. Removing a Plaid connection helps stop future access to data from that connection.
Plaid maintains its own privacy policy and consumer data tools. When you connect an account through Plaid Link, Plaid’s privacy practices may also apply to Plaid’s collection, use, and handling of your information. KanderBooks encourages users to review Plaid’s privacy information and Plaid Portal data controls for additional information about how Plaid manages consumer data and account connections.
11. Security of Bank Sync Data
KanderBooks uses reasonable administrative, technical, and organizational safeguards designed to protect Bank Sync data. These safeguards may include HTTPS access, authenticated customer accounts, restricted administrator access, server-side Plaid token storage, encrypted token handling, security monitoring, customer disconnect controls, customer data deletion controls, access controls, rate limits, and limited retention practices.
KanderBooks does not collect or store bank login credentials. Bank authentication is handled through Plaid Link and/or your financial institution.
No method of electronic transmission, electronic storage, website operation, plugin operation, or third-party service can be guaranteed to be completely secure. KanderBooks works to protect customer information, but we cannot guarantee absolute security.
12. Customer Choices
You may choose not to use Bank Sync. You may continue to use KanderBooks templates manually without connecting a bank or credit card account.
If you use Bank Sync, you may:
- Disconnect a bank or credit card account
- Delete synced transaction data from your KanderBooks account
- Stop using Bank Sync
- Contact KanderBooks for help with Bank Sync privacy or deletion requests
- Use Plaid’s separate consumer tools to manage certain data held by Plaid
13. Payment Information
KanderBooks may use third-party payment processors to process payments. KanderBooks does not intend to store full credit card numbers on its own website servers.
Payment processors may collect and process payment information according to their own privacy policies, terms, security practices, and compliance obligations.
14. Cookies and Website Technologies
KanderBooks may use cookies, pixels, analytics tools, log files, security tools, and similar technologies to operate the website, remember preferences, improve performance, manage accounts, support ecommerce features, detect abuse, and protect the security of the website.
You may be able to control cookies through your browser settings. Blocking cookies may affect certain website features, account features, checkout features, or Bank Sync access.
15. Email and Communications
KanderBooks may send transactional, account, purchase, download, security, support, billing, and service-related messages.
KanderBooks may also send marketing messages where permitted by law. You may unsubscribe from marketing emails by using the unsubscribe link or contacting KanderBooks. Even if you unsubscribe from marketing messages, KanderBooks may still send non-marketing messages related to your account, purchases, licenses, support, security, Bank Sync, or legal notices.
16. No Financial, Legal, Tax, Credit, or Professional Advice
KanderBooks templates, dashboards, exports, Bank Sync features, and related tools are provided for organization, budgeting, bookkeeping, and informational purposes only. They are not financial, legal, investment, tax, accounting, credit, lending, insurance, employment, housing, tenant screening, or eligibility advice.
You are responsible for reviewing your own financial information, verifying imported or exported data, and consulting qualified professionals when needed.
KanderBooks does not guarantee that imported transaction data, categories, account data, balances, dashboards, exports, calculations, or reports will always be complete, accurate, current, uninterrupted, or error-free.
17. Third-Party Services and Financial Institutions
KanderBooks uses third-party service providers, including Plaid, payment processors, hosting providers, security tools, and other technology providers. KanderBooks is not responsible for the privacy, security, availability, accuracy, errors, delays, actions, or omissions of third-party services, financial institutions, third-party websites, or third-party software.
Bank Sync data may depend on information provided by Plaid and financial institutions. KanderBooks does not guarantee that transaction data, account data, categories, balances, sync timing, exports, or reports will always be complete, accurate, current, uninterrupted, or error-free.
Your use of Plaid, your financial institution, payment processors, or other third-party services may be governed by their own privacy policies and terms.
18. Legal Compliance, Security, and Protection of Rights
KanderBooks may use or disclose information when we believe it is reasonably necessary to:
- Comply with laws, regulations, subpoenas, court orders, legal requests, or government requests
- Enforce KanderBooks terms, licenses, policies, or agreements
- Protect the rights, property, safety, or security of KanderBooks, customers, users, owners, members, managers, officers, employees, contractors, agents, service providers, or others
- Detect, prevent, or respond to fraud, abuse, security incidents, technical issues, unauthorized access, or illegal activity
- Resolve disputes
- Support billing, accounting, tax, compliance, audit, or business operations
19. Business Transfers
If KanderBooks is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, information may be transferred or disclosed as part of that transaction, subject to applicable law.
Any successor or acquiring organization may continue to use information as described in this Privacy Policy unless otherwise required by law.
20. Privacy Rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or information about certain personal data KanderBooks maintains about you. You may also have the right to request that KanderBooks limit certain uses or disclosures of personal data.
To submit a privacy request, contact KanderBooks at contact@kanderbooks.com. We may need to verify your identity before completing certain requests.
Some information may be retained where necessary for legal, security, billing, fraud prevention, dispute resolution, compliance, backup, audit, tax, accounting, or legitimate business purposes.
21. Children’s Privacy
KanderBooks websites, products, templates, services, and Bank Sync features are not directed to children under 13 years old. KanderBooks does not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to KanderBooks, contact us so we can review and delete the information where appropriate.
22. International Users
KanderBooks is operated from the United States. If you access KanderBooks from outside the United States, you understand that your information may be processed in the United States or other locations where KanderBooks or its service providers operate.
By using KanderBooks, you consent to the transfer and processing of information as described in this Privacy Policy, subject to applicable law.
23. Limitation of Responsibility
To the fullest extent permitted by law, KanderBooks LLC’s owners, members, managers, officers, employees, contractors, agents, and representatives are not personally responsible for privacy, security, service, financial, technical, data, third-party, or Bank Sync issues arising from your use of KanderBooks websites, products, services, templates, exports, downloads, or Bank Sync features.
This Privacy Policy describes KanderBooks’ data practices. It does not create a fiduciary relationship, partnership, joint venture, employment relationship, financial advisory relationship, tax advisory relationship, legal advisory relationship, or personal obligation of KanderBooks LLC’s owners, members, managers, officers, employees, contractors, agents, or representatives.
24. Changes to This Privacy Policy
KanderBooks may update this Privacy Policy from time to time. When we make changes, we will update the effective date above.
If we make material changes, we may provide additional notice as appropriate, such as by posting a notice on the website or notifying account holders where required.
25. Contact Information
For questions about this Privacy Policy, Bank Sync privacy, data deletion, or account disconnection, contact:
KanderBooks LLC
Website: https://kanderbooks.com/
Email: contact@kanderbooks.com
Phone: (954) 532-8151
KanderBooks LLC Access Control Policy
KanderBooks uses least-privilege access controls for systems that support Bank Sync. Administrative access is limited to authorized accounts only.
Access to Plaid credentials, Bank Sync settings, Compliance Vault settings, diagnostics, database repair tools, transaction exports, customer deletion controls, and production connection controls is restricted to authorized administrators.
Customers must be authenticated to connect accounts, sync transactions, export their own data, disconnect accounts, or delete synced Bank Sync data.
Access is reviewed quarterly and whenever access is no longer required. KanderBooks removes or modifies access when a user, contractor, support provider, or administrator no longer needs it.
KanderBooks Bank Sync is optional. When you choose to use Bank Sync, KanderBooks uses Plaid to help you securely connect supported bank and credit card accounts. KanderBooks does not collect or store your bank login credentials. You can disconnect your account and delete synced Bank Sync data at any time.
This Privacy Policy applies only to KanderBooks LLC. Nothing in this Privacy Policy creates a partnership, joint venture, employment relationship, fiduciary relationship, financial advisory relationship, tax advisory relationship, legal advisory relationship, or personal liability for KanderBooks LLC’s owners, members, managers, officers, employees, contractors, agents, or representatives.
Our goal is to simplify financial management, ensuring businesses stay organized, compliant, and financially strong. With a client-first approach and technology-driven efficiency, we help businesses focus on growth with confidence.
(954) 532-8151
Contact@KanderBooks.com